Reactivate disabled My Everence for Individuals account via self-service

My Everence for Individuals accounts are automatically disabled if they are not logged into after a certain period of time. These instructions will guide you through a self-service option to reactivate your account.

1. If your account is disabled and you attempt to sign in, you will see an error message with a link. Click "complete the form" to continue or navigate to https://my.everence.com/reactivation:

    

   

2. In the page that opens, enter your username, last 4 digits of your social security number, and the date of birth. All of these fields are required and all need to match the data on your My Everence for Individuals account to enable your account:

    

   

3. If any of the data entered in the form does not match, you will receive an error message asking you to doublecheck the data you entered. Please review the data you entered and try again. If you are unable to successfully reactivation the account, please report the issue to our Web help team by emailing WebHelp@everence.com, clicking the Web Help team link displayed or calling 800-348-7468, ext. 3300.:

    

   

4. If all the data entered does match your account, your account will be reactivated and you will receive confirmation that your account has been enabled:

    

   

5. Click the Go to login page to attempt to sign back in to our account. You may need to reset your password if it expired as well. You can follow the Reset your Everence Website Password – Everence Support article to complete this if necessary.